Frequently asked
Honest answers, not marketing
Does Primeborg issue the visa itself?
No. Primeborg is an application-processing platform; the actual visa is issued by the destination country's consulate or immigration authority. We help you prepare the application, hold the fees in escrow, and coordinate with the embassy. The decision is made by the embassy, not by us.
What does "refund if denied" actually mean?
The application fee + Primeborg's 2.9% platform fee both refund if your visa is denied. The government processing fee paid TO the embassy is non-refundable per their policy — that money goes to the issuing authority and they keep it. Each visa's escrow structure shows which portion is refundable, before you pay.
Which visas are supported?
Currently focused on visas with online or hybrid online/in-person application flows: US B-1/B-2/H-1B/F-1, Schengen short-stay, UK visitor, Canadian eTA, Australian ETA/eVisitor, Albanian e-Visa, Armenia e-Visa, Colombia visa, Brazil e-Visa, Turkish e-Visa, Vietnam e-Visa, India e-Tourist, and a growing list of others. Coverage expands as more embassies add online intake.
How long does processing take?
Depends entirely on the destination country and visa type. e-Visa programs (Albania, Turkey, India, Vietnam) typically 3-7 days. Schengen visas 15-45 days. US visas 2-6 months. Each visa service shows the embassy's stated processing window when you apply.
Do I need an interview?
Some visas require an embassy interview (US B-1/B-2, F-1, H-1B, most long-stay visas). Some don't (e-Visa programs, transit visas). The interview-required flag is shown on every visa before you apply, along with the typical interview wait time in your country.
What happens to my passport during the process?
For visas that need physical passport submission to the embassy (most long-stay visas, some Schengen), you ship it to a Primeborg-coordinated visa office during processing. For e-Visa programs, the visa is issued digitally — your passport never leaves your hand. The flow per visa type is shown before you apply.